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LOYALTY TERMS AND CONDITIONS




1. Important information

1.1 These Terms and Conditions set out the contractual relationship between My Pay Weekly Limited and you in respect of the My Pay Weekly Loyalty Scheme.

1.2 We will not necessarily file a copy of the Terms specifically in relation to your use of the Scheme. You should therefore save a copy of the Terms for future reference. You can access the Terms within the Client Portal.

1.3 We may update the Terms from time to time, for example, to comply with changes in the law or to take account of new features to the Scheme. If we have to revise these Terms, we will give you at least one month's written notice of any changes to these Terms before they take effect. Every time you wish to use the Scheme, please check the Terms to ensure you understand the terms which will apply at that time.

2. Information about us

2.1 The Scheme is run by My Pay Weekly Limited. My Pay Weekly Limited is a company registered in England and Wales, registered address Unit 15, Portobello Road, Portobello Trade Park, Chester Le Street, Birtley, DH3 2SB. Number 10903855. Our VAT number is 276120809.

2.2 References in these Terms and Conditions to "we", "us", "our” and “My Pay Weekly” are to My Pay Weekly Ltd.

2.3 To contact us, please see the Contact Us page.

 

3. Eligibility for the Scheme 

3.1 To be eligible to register for the Scheme, you must have an existing order, email address and be resident in the UK and must be 18 or over to qualify for a My Pay Weekly plan / order.

3.2 To qualify for the Loyalty Scheme, you must have met the required consecutive payments and the payable amount criteria. Our Loyalty Scheme structure contains 5 levels / tiers.  Once an amount is successfully paid / cleared off the plan, within the required number of consecutive payments, you will then be entered into the relevant Loyalty Scheme Tier / Level. 

3.3 If you miss a payment prior, you will not qualify to enter the Loyalty Scheme. If you are part of the Loyalty Scheme, a missed payment will drop you into the tier below, if you are in the lowest tier, a missed payment will result in you being taken out of Loyalty Scheme.

3.4 If you have missed a payment and dropped down a tier or have been taken out of the Loyalty Scheme, to get back in you will be required to pay a certain amount if payments and paid off the required amount to upgrade or to get back in to the Scheme.

3.4 Klarna plans are not eligible for Loyalty Scheme..

3.5 We try three times throughout the day to take your payment. If your payment is declined on our first attempt but authorised on the second or third, this is still classed as a miss payment. To amend your payment date please contact us on 0330 111 0111.

 

4. Client Portal

4.1 All customers will have access to the client portal, in which they are able to manage their account. It is your responsibility to ensure that the information provided by you to us is correct and kept up-to-date, this can also be done via the portal. If you discover you have made a mistake with your registration details after you have submitted them to us or your details change, please contact us immediately so that we can correct our records as soon as possible.

4.2 Only one loyalty tier is permitted per individual.

4.3 You are responsible for keeping your Account and Scheme details confidential and they should not be shared with anyone else.

4.4 If you had created an account prior to the launch of the Scheme you will have been enrolled in the Scheme automatically at the time of launch if you qualify for the criteria.

4.6 If you do not wish to participate in the scheme you can opt out by emailing: info@mypayweekly.org. You will no longer be a member of the scheme, any accrued or issued rewards may be forfeited, you will not accrue rewards / incentives on any future orders. 

 

5. Additional Orders

5.1 All customers are eligible for additional orders with My Pay Weekly once they have paid at least 50% of their plan or completed their plan successfully. 

5.2 Loyalty members are eligible for additional orders with My Pay Weekly at any time providing they have met the following criteria:

5.3 VVIP and Level 4 members will be eligible to make an additional order/s at any time.

5.4 Level 1 - Level 3 members will be required to have paid at least 50% of their current orders before they qualify for additional orders.

5.5 Customers who have successfully completed a plan with us will be eligible for additional order/s. Customers who are already within the Loyalty Scheme can use their rewards and benefits when placing their additional orders.  

 

6. Fitting

6.1 Loyalty tiers VVIP and Level 4 will be fitted by 6 weeks of order date.

6.2 Level 1- 3 will all be fitted once they hit 50% of their plan and once a suitable date is confirmed.

6.3 Fast fitting is not eligible on furniture orders.

 

7. Privacy Policy

7.1 We take your privacy very seriously and we comply with the relevant provisions of UK data protection legislation.

7.2 We will use and protect any information given to us by you or collected by us during your use of the Website and membership of the Scheme in accordance with our Privacy Policy. By agreeing to these terms you are providing your consent to your personal data being processed in accordance with our Privacy Policy.

7.3 When you join the Scheme, you will automatically receive scheme related communications from us. If you do not want to receive these communications see section 7.

8. Cookies

8.1 Please refer to our Cookies Policy for information about the cookies used.

 

9. Our liability to you

9.1 If we fail to comply with the Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Terms.

9.2 We do not in any way exclude or limit our liability for:

9.3 death or personal injury caused by our negligence;

9.4 fraud or fraudulent misrepresentation;

9.5 any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

9.6 any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples);

9.7 arising under Section 2(3) Consumer Protection Act 1987; or

9.8 for any matter which it is not permitted by law to limit or exclude, or attempt to limit or exclude, our liability.

9.9 We will not be responsible to you if there is unauthorised access to your registration details or unauthorised activity on the Scheme area of the Website as a result of your membership details becoming known by someone else, unless this is due to our own failure to take proper care. You should contact us as soon as possible if you believe that anyone has obtained your log-in details without your permission or if you become aware of any other breach of security on the Website.

9.10 We will not be responsible for any losses you suffer or other consequences as a result of you providing incorrect or out-of-date details during the registration process.